Refunds & Returns Policy
At RocDizWay, we take pride in offering carefully curated archive fashion and authentic designer pieces. Customer satisfaction is important to us, and we aim to make our returns process as straightforward as possible.
Returns
If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unworn and unused.
- All original tags, labels and packaging must remain attached.
- The item must be returned in the same condition it was received.
- Proof of purchase is required.
For hygiene reasons, certain products may not be eligible for return unless faulty.
Non-Returnable Items
Returns cannot be accepted for:
- Gift Cards
- Items marked as Final Sale
- Personalised or customised products
- Products damaged after delivery through misuse
Faulty or Incorrect Items
If your order arrives damaged, defective or you receive the wrong item, please contact us within 48 hours of delivery.
We’ll arrange a replacement, exchange or full refund where appropriate.
Refunds
Once your return has been inspected and approved, refunds will be issued to your original payment method.
Please allow 5–10 working days for your bank or payment provider to process the refund.
Return Shipping
Unless an item is faulty or incorrectly supplied, customers are responsible for return postage costs.
We recommend using a tracked shipping service, as RocDizWay cannot be responsible for returns lost in transit.